Contact Us
Please visit us at our new location:
8638 Davis Street
Mount Vernon, Wisconsin 53572
Call Us:
866.840.7820
Email:
info@storycreekinc.com
Mike Zaudke: V.P. Marketing
mikezaudke@yahoo.com
Snail Mail:
Story Creek Inc.
8638 Davis Street
Mount Vernon, Wisconsin 53572
Returns and Exchanges
Returns and Exchanges by Mail
Every item you purchase at Story Creek Inc. (SCI) is 100% guaranteed to meet your high standards. Whether you made your purchase online or in our store you may return or exchange it up to two weeks (14 days) after purchase for a full refund. Items must be in new condition with tags attached.
To make a return or exchange by mail:
1. Contact our Customer Service department toll free (866) 840-7820 and request a return/exchange authorization number. Please have the following information available when you call:
- Name
- Order Number
- Date of Purchase
- Reason for the return
- Purchase Price of the item(s)
2. Please include a copy of your receipt, invoice or a letter with the following information:
- Name
- Order Number
- Address
- Phone number
- E-mail address
- Indicate the RA/EX number on the outside of the box as well as on a copy of the receipt.
3. Insure the package for your protection and return to:
Shipping Department
Story Creek Inc.
8638 Davis Street.
Mt. Vernon, WI 53572
4. You can expedite an exchange by placing a new order with your bankcard and returning the unwanted merchandise (see #1 above).
